Total Television Read Me File This READ ME file contains important information on the following topics: 1. Problems installing this software: - Examining your hard drive. - Temporarily disabling other applications. - Checking your system hardware. 2. Problems Running this software: - System freeze or errors loading program at the startup screen. - Problems with Video for Windows. - General Protection Faults. - Out-Of-Memory errors. - Special software that is not supported. - Windows 95 taskbar overlapping the program screen. - Conflicts with Screen Savers. - Minimizing Microsoft Office Manager. 3. Problems Using the Web Page Link. 4. Performance Issues: - The program runs slowly. - Adjusting SmartDrive for better performance. - Tips for Notebook computers. - Choppy movie frames and sound. 5. CD-ROM Issues: - Increasing the CD-ROM drive reading performance. - Errors reading from the CD-ROM drive. 6. Video Display Issues: - Problem with DirectX and incompatible video card driver. - Basic display requirement. - Problems when running in 16 bit, 24 bit or 32 bit color mode. 7. Audio Issues: - Conflicts with other applications. - Audio driver problems. - IBM Aptiva Mwave sound card. - Sound Blaster 16 sound card. - Sounds play, but not very well. - Sound does not play at all. 8. Manufacturer's Contact Information for Video Display Cards. 9. Manufacturer's Contact Information for Audio Cards. 10. Notice Concerning Use of Material. 11. Notes about Total TV sections. 12. Additional Credits for Prime Time Line and Virtual Television Photos: **************************************************************** 1. Problems installing this software: **************************************************************** If you encounter any errors during installation, please try the following: - Examining your hard drive. Windows 3.x users: i) First exit Windows. ii) Run CHKDSK.EXE or SCANDISK.EXE in DOS to examine your hard drive. Windows 95 users: i) From System Tools group, Click the Scandisk icon to start. ii) Follow instructions to examine your hard drive. - If there is a problem in your hard drive, please consult the DOS manual or other hard disk management manual before you attempt to fix the problem. You may need to back up your data and other system files. - Temporarily disabling other applications. If you have any DOS TSR (Terminate and Stay Resident) application (e.g. virus shield) or Windows screen saver running in the background, please temporarily disable it. You can enable it again after the installation. If you have other Windows applications running in the background, please close the ones you are not using. - Checking your system hardware. Please check your system hardware and make sure your machine is functioning properly. Any IRQ or DMA device conflict may create system instability, which will prevent software from functioning normally. **************************************************************** 2. Problems Running this software: **************************************************************** - System freeze or errors loading program at the startup screen. If you encounter system freeze or errors loading the program at the startup screen, this means there could be a problem with Video for Windows (VFW) or there is not enough memory available to the program. Please read the following sections for details. - Problems with Video for Windows (VFW). If you encounter system freeze at the startup screen, this means there could be a corrupted component in VFW or the version of the existing VFW is not compatible with the program. In this case, you need to reinstall VFW v1.1e from the CD as follows: Windows 3.1/Windows for Workgroups 3.11: (i) Choose the Run command from the File menu. (ii) Type the following in the Run dialog box: D:\vfw11e\setup.exe (Where 'D' is your CD-ROM drive letter. If your CD-ROM drive letter is not 'D', replace 'D' with the correct letter.) (iii) Follow instructions on the screen and finish the installation. Windows 95: Please reinstall video and audio decompression drivers from your Windows 95 CD and refer to the Windows 95 document for correct installation. - General Protection Faults. General Protection Faults may occur when the system is experiencing a conflict with particular software or hardware. A frequent cause of General Protection Faults is the use of incompatible outdated video or audio drivers. Check to make sure you are using the latest video drivers and audio drivers available from your computer, video card or audio card manufacturer. - Out-Of-Memory Errors. If you encounter out-of-memory errors, there is probably not enough memory available to the program. Consider doing the following to improve the memory usage. i) If your computer has only 8MB RAM, It is highly recommended that the system be upgraded to at least 12MB RAM. The basic memory requirement for this program is 8MB RAM; however, if you have more physical memory inside your system, Windows will be better able to manage memory usage. ii) Run a virus scanner program to determine if your system is infected by computer viruses. Most of the computer viruses consume memory space leaving insufficient memory for other applications. iii) Close all unnecessary applications. iv) If you are using Windows for Workgroups, try to run Windows without loading the network drivers by typing "win /n" at the DOS prompt. v) Determine how much memory your computer has available by typing "mem" and pressing ENTER at the DOS prompt. You need a minimum of 8MB of total memory to use the program. If you do not have at least 8MB of physical memory, you may not be able to run the program until you add more physical memory. vi) Check the virtual memory setting. Try to use the Windows recommended virtual memory size; it may help to solve the out-of-memory problem. Please consult the Windows User's Guide for more information. vii) If you are using Windows 3.1 or Windows for Workgroups 3.11, you can try optimizing the memory usage by using Memmaker in DOS. viii) You can also temporarily disable other DOS TSRs and adjust any disk caching size to a minimum. Please read "Adjusting SmartDrive for better performance" in Section 4 - Performance Issues below. - Special software that is not supported. This program does not support special software that assigns custom functions to simulate the left, right or center mouse button. These functions should not be used while running the program. - Windows 95 taskbar overlapping the program screen. If you find that the Windows 95 taskbar is overlapping the program screen, you can hide the taskbar by doing the following: i) Click the Start button. ii) Choose Settings. iii) Click Taskbar icon. iv) Check the Auto Hide box. v) Click the OK button. To see the taskbar again, move the mouse cursor to the edge of your screen where your taskbar is located. - Conflicts with Screen Savers. It is recommended that you temporarily disable screen savers of any kind while running this program. Some screen savers may have conflicts with the program and cause General Protection Faults. - Minimizing Microsoft Office Manager. If you have Microsoft Office installed (either the standard or the professional version), you should minimize the Microsoft Office Manager (MOM) toolbar while running this program. The presence of the toolbar can cause colors to be distorted. **************************************************************** 3. Problems Using the Web Page Link: **************************************************************** You must have an internet web browser installed before using our web page link. Any web browsers that support standard HTML will be able to view our web page link. **************************************************************** 4. Performance Issues: **************************************************************** - The program runs slowly. If you find this program runs slowly, your system may not be optimized for the best performance. Consider doing the following to improve the system performance: i) If your computer has only 8MB RAM, It is highly recommended that the system be upgraded to at least 12MB RAM. The basic memory requirement for this program is 8MB RAM, however, if you have more physical memory inside your system, Windows will have to rely less on virtual memory. Virtual memory uses part of your hard drive as physical memory for Windows applications, and creates rapid reading and writing to the hard drive, which is the cause of delay. ii) If you are using Windows 3.1, try running Windows in Enhanced mode. To see if you are running Windows in Enhanced mode, from the Program Manager Help menu choose the About Program Manager (or from the File Manager Help menu choose About File Manager). In the bottom section of the dialog box, you should see the phrase "386 Enhanced Mode." If you do not see this phrase, you can force Windows to run in Enhanced mode by typing WIN/3 or WIN/E at the DOS prompt when launching Windows. Windows for Workgroups always runs in Enhanced mode and no message is displayed in the About dialog box. iii) If you are running Windows 3.1 in Enhanced mode, set up a permanent Windows swap file for virtual memory on your hard disk. See your Windows User's Guide for more information. iv) Defragment ("clean up") your hard disk by running a defragmentation program. - Adjusting SmartDrive for better performance. If your machine has only 8MB of RAM running Windows 3.11 or Windows for Workgroups 3.11, try enabling the 32-bit file access mode in Windows. Also set the SmartDrive cache size for Windows to the minimum in order to free more extended memory for the Windows environment. For example: c:\windows\smartdrv.exe 2048 128 where "128" is the only cache size Windows will use in Windows environment. Please read your DOS and Windows User's Guide for details. - Tips for Notebook computers. Some notebook computers may still be using a display driver, audio driver and CD-ROM driver that came with the system. Those drivers are probably the earliest releases, and may not be optimized for the best data transfer and hardware utilization. Please check with the manufacturer for up-to-date device drivers. If you have Windows 95 running on your notebook computer, try to use the native Windows 95 32-bit device drivers for your sound card and CD-ROM drive. This may increase performance on your machine and make programs run smoother. - Choppy movie frames and sound. This program reads most of its movies and sound data from the CD-ROM. If choppy movie or sound still occurs after you have optimized your system, including updating the CD-ROM driver and sound card driver (read the following sections for details), this is due to the nature of your CD-ROM hardware and CD-ROM interface card (including sound card that comes with a CD-ROM interface). Some earlier CD-ROM drives and CD-ROM interface cards may be a bottleneck preventing optimal data transfer, which is something that cannot be fixed by software. **************************************************************** 5. CD-ROM Issues: **************************************************************** - Increasing the CD-ROM drive reading performance. Set up enough buffer for MSCDEX by putting /M:15 at the end of MSCDEX.EXE line in your AUTOEXEC.BAT file. Some CD-ROM drives came with earlier releases of their DOS drivers. Old drivers may not be optimized for the best data transfer rate between the CD-ROM drive and the CD-ROM host. Contact your CD-ROM manufacturer for the latest drivers. If you are using Windows 95, make sure the CD-ROM Optimized Access Pattern in File System Properties is set up properly for the type of CD-ROM drive you have. e.g. If you have a Quad-speed CD-ROM drive, you should have the CD-ROM Optimized Access Pattern set up for Quad-speed or higher. If you are using Windows 95, try to use the native Windows 95 CD-ROM driver for your CD-ROM drive. Using the CD-ROM DOS driver in Windows 95 may result in slower performance. The CD-ROM DOS driver may also impede full 32-bit file system access. The file system performance may vary if it is not in full 32-bit pattern. Make sure that your CD-ROM drive is MPC2-compatible. An MPC2- compatible drive has an average seek time of less than one second and can transfer data from the compact disc at 300k per second while using less than 40% of the CPU bandwidth. Check the documentation that came with your CD-ROM drive to make sure it meets these requirements. An incompatible CD-ROM drive will slow down the performance of the program. - Errors reading from the CD-ROM drive. If your system has errors reading from the CD-ROM drive, please do the following checks: i) Make sure the disc surface is clean. ii) Look to find out if there are any visible scratches on the surface of the disc. iii) Check the documentation that came with your CD-ROM drive or contact the company that supplied the drive in order to find out if your CD-ROM drive is functioning properly. Do not remove the CD-ROM while the program is running. If the program cannot find the data files that it needs from the CD disc, you will see a message that tells you that your computer cannot read from the drive letter of your CD-ROM. If you have an external CD-ROM drive, make sure the drive is connected to your computer, plugged in, and turned on. If you still see the error message after checking the points above, check the documentation that came with your CD-ROM drive or contact the company that supplied the drive. **************************************************************** 6. Video Display Issues: **************************************************************** - Problem with DirectX and incompatible video card driver. This program does not use DirectX. However, if you have Direct Video and Direct X installed on your system, please make sure that you are using a DirectX compatible video card driver. If your system is using a video card driver which is incompatible with DirectX, you may see unusual video playback and graphics distortion in the program. You may also encounter system freeze or errors loading program during program startup. In such cases, please refer to your video card and DirectX documentation for information on how to correct this problem. - Basic display requirement. The program requires a video card that supports at least 640 x 480 resolution with 256 colors. - Problems when running in 16 bit, 24 bit or 32 bit color mode. If there is a problem with movie playback and graphics--such as skipping frames and palette flashes, consider the following solutions: i) Set the screen resolution back to 640 x 480 with 8 bit color mode (256 colors). Please consult your video card user's manual on how to change your display resolutions. ii) Update the video card drivers. Make sure you are using the most recent video drivers available for Windows from your video card manufacturer; earlier releases of video drivers may not be optimized for best display performance. Please consult your video card user's manual on how to obtain the latest driver. Most of the video card manufacturers provide BBS, WWW and FTP sites for downloading updated drivers. **************************************************************** 7. Audio Issues: **************************************************************** - Conflicts with other applications. Audio problems can have many causes. Other applications that play sounds may interrupt sounds in this program. Most sound cards cannot play sounds from two different aplications simultaneously. In some cases, playing sounds from two different applications simultaneously can result in a system crash or freeze; in such cases, what you need to do is to restart your system. However, a few applications that play sounds, such as some screen savers and desktop toys may remove audio capability from all other Windows applications; if this is the case, you may see this program start up without any sound. If you suspect you have such a situation, quit the program and turn off these applications before launching this program. - Audio driver problems. If you experience problems with audio, you may need to update your sound card driver. It is always a good idea to use the most recent driver. Contact the manufacturer of your sound card to find out how to obtain a new driver. - IBM Aptiva Mwave sound card. If you own an IBM Aptiva Mwave sound card and are experiencing 'looping' or 'repeating' audio playback, please contact IBM to update the sound card driver. - Sound Blaster 16 sound card. If you own a Sound Blaster 16 sound card and are experiencing distorted audio in Windows 3.1/Windows for Workgroups 3.11, please contact Creative Lab to update the sound card driver. - Sounds play, but not very well. Sounds that are distorted or "fuzzy" have several possible causes. The most likely one is simply that your speakers are not of high quality. It is also possible that the software settings on your sound card are causing distortion. For example, if the sound card volume or "WAVE file output" is set to near its maximum, it will produce amplification distortion, just as it would on a stereo system. To find out how to change your sound card settings, check the documentation that came with your sound card. - Sound does not play at all. If you do not hear any sounds, make sure that the volume for your speakers is set to an audible level. If the volume is set to an audible level, you can perform a simple test by using the Windows Media Player to play a .WAV file. If you still hear no sounds at all, something may be wrong with your sound card setup. Check your sound card IRQ and DMA settings, make sure those settings are not in conflict with other hardware devices. Also, check to see that the driver is installed correctly and, if necessary, reinstall it. Refer to the documentation that came with your sound card for more information on installing audio drivers. Please note that this program requires an MPC2-compatible sound card to be installed and is not intended to run with drivers which use the PC internal speaker, such as the unsupported "PC Speaker" driver. Such drivers will in most cases not play any sounds. If you have both a sound card and the PC Speaker driver installed, it is preferable to un-install the PC Speaker driver. ***************************************************************** 8. Manufacturer's Contact Information for Video Display Cards: ***************************************************************** ATI Technologies Tech Support: 905-882-2626 BBS: 905-764-9404 Web: www.atitech.ca Boca Tech Support: 407-241-8088 BBS: 407-241-1601 Cardinal Tech Support: 717-293-3124 BBS: 717-293-3074 Celerite Graphics, Inc. Tech Support: 510-226-6390 BBS: 510-226-7851 Cirrus Logic Tech Support: 408-435-8808 BBS: 510-440-9080 Web: www.cirrus.com Diamond Multimedia Tech Support: 408-325-7100 BBS: 408-325-7175 Web: www.diamondmm.com Genoa Tech Support: 408-432-8324 BBS: 408-943-1231 Hercules Technology Tech Support: 510-623-6050 BBS: 510-623-7034 510-623-7449 Matrox Electronics Systems Ltd. Tech Support: 800-462-8769 BBS: 514-685-6008 Microsoft generic SVGA 640 x 480 256 color driver BBS: 206-936-6735 Web: www.microsoft.com Number Nine Computer Corp. Tech Support: 617-674-0009 BBS: 617-862-7502 Oak Technology Tech Support: 408-737-0888 BBS: 408-524-9014 Orchid Tech Support: 510-683-0323 BBS: 510-683-0327 Paradise Tech Support: 800-832-4778 BBS: 415-968-1834 Sigma Designs Tech Support: 510-770-0100 BBS: 510-770-0111 STB Tech Support: 214-234-8750 BBS: 214-437-9615 Web: www.stb.com Swan Technologies, Inc. Tech Support: 800-468-7926 BBS: 814-237-6143 Trident BBS: 415-691-1016 ***************************************************************** 9. Manufacturer's Contact Information for Audio Cards: ***************************************************************** Creative Labs (Sound Blaster) Technical Support 1523 Cimarron Plaza, Stillwater, OK 74075. USA. Voice: (405) 742-6622. FAX: (405) 742-6633. BBS: (405) 742-6660. Web: www.creaf.com Turtle Beach Customer Support Voice: (717) 764-5265. FAX: (717) 767-6033. (Attn.: Customer Support) BBS: (717) 767-0238. (9600 Baud+, 8N1). BBS: (717) 767-5934. (2400 Baud, 8N1). CompuServe: 71333,2432 ESS No Consumer Support Line ESS does not manufacture cards, only distributes OEM chips. Users with an audio card using an ESS chip should contact the manufacturer of their card. Roland Corporation US 7200 Dominion Circle Los Angeles, CA 90040-3696 USA. (213) 685-5141. Adlib Gold Tech Support: (418) 529-6252 IBM Customer Support US Customer Support: (800) 772-2227 Canada Customer Support: (800) 465-6666 Web: www.ibm.com The Microsoft Corporation (Windows Sound System) Microsoft FastTips, (800) 936-4200 CompuServe, go Microsoft, or go mask (Microsoft Knowledge Base). Microsoft Download Service: (206) 936-6735 8N1 (905) 507-3022 (Canada) Web: www.microsoft.com FTP: ftp.microsoft.com Technical Voice Support: (206) 635-7040 (905) 568-3503 (Canada) Disney Sound Source Disney Software Attn.: Customer Service 500 South Buena Vista Street Burbank, CA 91521-6385. Voice: (818) 841-3326 BBS: (818) 567-4027 8N1 Media Vision (Pro Audio Studio 16, Win Sound System, Jazz) Customer Support: Voice: (800) 638-2807 (510) 770-9905 BBS: (510) 770-0968 (2400 Baud, 8N1) (510) 770-0527 (9600+ Baud, 8N1) Web: www.mediavis.com Logitech (SoundMan Wave) Product Support: Voice: (510) 795-8100 BBS: (510) 795-0408 FaxBack: (800) 245-0000. Packard Bell (Sound 144) Customer Service: Voice: Hardware (800) 733-4411 Software (801) 579-0161 (800) 263-0099 (Canada) Fax: (801) 579-0092 (905) 564-1142 (Canada) Auto Phone: (800) 733-4411 BBS: (801) 250-1600 8N1 (905) 542-7359 8N1 (Canada) Mediatrix Peripherals, Inc. (AudioTrix Pro) Voice: (819) 829-TRIX (800) 820-TRIX Fax: (819) 829-5100 BBS: (819) 829-5101 ***************************************************************** 10. Notice Concerning Use of Material: ***************************************************************** The images contained in this disc are intended solely for private home use and may not be reproduced commercially. The music and words contained in this disc are intended solely for private home use and may not be reproduced for any reason. It is illegal under Federal Copyright Law to make unauthorized copies of the software. Public performance or other use is expressly prohibited. ***************************************************************** 11. Notes about Total TV sections: ***************************************************************** Game Show If a player's score exceeds 999 points, that score will automatically roll back to 00 on the display. However, the Top Ten Box will display the accurate final score. Virtual Television To find which TV shows have video clips available, click the Media category within Search. Click "Pictures" to display a listing of shows with video clips. To enable play back of video clips, click the pointing hand symbol located just below the image. To stop video during playback, click the open-faced hand symbol just below the video box. ***************************************************************** 12. Additional Credits for Prime Time Line and Virtual Television Photos: ***************************************************************** "Chicken Soup" courtesy of The Carsey-Werner Company, LLC/ABC "The Cosby Show" courtesy of The Carsey-Werner Company, LLC/NBC "Cybill" courtesy of The Carsey-Werner Company, LLC/CBS "Davis Rules" courtesy of The Carsey-Werner Company, LLC/ABC "Roseanne" courtesy of The Carsey-Werner Company, LLC/Viacom "Julia" ©1968 Twentieth Century Fox Television. All rights reserved. "L.A. Law" ©1987 Twentieth Century Fox Television. All rights reserved. "M*A*S*H" ©1972 Twentieth Century Fox Television. All rights reserved. "Peyton Place" ©1964 Twentieth Century Fox Television. All rights reserved. "Tracey Ullman" ©1987 Twentieth Century Fox Television. All rights reserved. "The X-Files" ©1996 Twentieth Century Fox Television. All rights reserved. ©1996 Byron Preiss Multimedia Company, Inc. All rights reserved.